What do I do if I have not received my order?Updated 2 months ago
If you do not receive your order, please review your delivery time-frame. Certain items and locations have a longer time-frame.
- Locate your tracking information in the shipping confirmation email or log into My Account. Use the tracking information to track your order on the carrier’s website.
- Check with family members, neighbors, co-workers, a building manager, or others who may have accepted your order if you were not home during a delivery attempt.
- In your absence, the delivery carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as a back door, garage, or behind bushes.
- Allow 48 hours – in rare situations packages may state delivered up to 48 hours prior to arrival.
- If you followed these steps and still cannot locate a past-due order, contact us.
Important things to remember:
• Most orders arrive within our estimated delivery time of 3-5 business days.
• Tracking information may only be available for delivery confirmation.
• Tracking information may not be available for items shipped with standard delivery service to Alaska and Hawaii.