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What do I do if I have not received my order?Updated 2 months ago

If you do not receive your order, please review your delivery time-frame. Certain items and locations have a longer time-frame.

  1. Locate your tracking information in the shipping confirmation email or log into My Account. Use the tracking information to track your order on the carrier’s website.
  2. Check with family members, neighbors, co-workers, a building manager, or others who may have accepted your order if you were not home during a delivery attempt.
  3. In your absence, the delivery carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as a back door, garage, or behind bushes.
  4. Allow 48 hours – in rare situations packages may state delivered up to 48 hours prior to arrival.
  5. If you followed these steps and still cannot locate a past-due order, contact us.

Important things to remember:

• Most orders arrive within our estimated delivery time of 3-5 business days.

• Tracking information may only be available for delivery confirmation.

• Tracking information may not be available for items shipped with standard delivery service to Alaska and Hawaii.

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