What if my package gets lost or arrives damaged?Updated a month ago
Lost packages
At Rubio Monocoat, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost or damaged during transit, please reach out to our customer support team through our chat/SMS service or by emailing [email protected].
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team and include photos of the damaged items or package. You can submit photos through chat/SMS channels or email.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.